Returns & Exchanges
Due to the perishable nature of our premium loose-leaf teas and traditional teaware, we strive to ensure every order meets our high standards of quality. If you are unsatisfied with your purchase, please contact us within 14 days of receipt for a resolution.
Contact Support
Email our team at [email protected] with your order number and photos of the items you wish to discuss.
Review Eligibility
For food safety reasons, tea must be in its original, unopened vacuum seal; teaware must be unused and in its original protective packaging.
Ship Your Return
Once your request is authorized, securely pack your items and ship them back to our warehouse using the provided return label or tracking number.
Receive Refund
After our tea masters inspect the returned goods, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing